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Accessibility Statement

Last updated August 31, 2026

NSP Plumbing wants every customer in West Michigan to be able to use this website — to find a service, read a price, and book a plumber — regardless of how they browse the web or what assistive technology they use.

What we are working toward

We build and maintain this site with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our reference standard. We have not commissioned a formal third-party audit, so we do not claim full conformance. We treat accessibility as ongoing work rather than a finished state, and we fix problems as we find them or as they are reported to us.

Accessibility settings on this site

You can open Accessibility Settings from the link at the bottom of any page on a desktop browser. It lets you adjust how the site displays without needing browser extensions or system-level changes.

These settings supplement — they do not replace — your own browser and operating system accessibility tools. The site is built to work with screen readers, keyboard navigation, and browser zoom on their own.

Practices we hold ourselves to

  • Text alternatives for images that carry meaning.
  • Colour contrast that stays readable in both light and dark mode.
  • Every interactive control reachable and operable by keyboard.
  • Headings and landmarks in a real, ordered structure so screen readers can navigate.
  • Form fields with labels, and errors described in text rather than colour alone.
  • Layouts that reflow rather than break when text is enlarged.

Known limitations

Parts of this site rely on third-party services we do not control — most notably our online booking scheduler and embedded maps. We have limited ability to change how those behave. If one of them blocks you from booking, call us and we will book the appointment for you directly, at no disadvantage to you.

Tell us if something is not working

If you hit a barrier on this site, we want to hear about it. Tell us the page you were on and what happened, and we will look into it and get back to you. If it is easier, just call — we can take care of whatever you were trying to do over the phone.